Our Return Policy
The products sold on this website are consumables and items for personal and private use. In order to protect the interests of you and other consumers, we will not be able to return purchased toys and products except for obvious defects. Please read the relevant text carefully before purchasing, if you have any questions, please contact us in time, we will warmly serve you. If you have any questions about the quality of the product or the way of use of the product, please contact our customer service staff directly for answers.
What if the item has obvious defects?
If an item with obvious defects is found within 7 days after purchase, such as obvious breakage, no reaction, and no vibration, please promptly take photos or videos and send them to us, we will verify with the manufacturer, and if it is confirmed that the product is defective, we will return and replace it. To qualify for return and exchange, your item must include all original items, parts and packaging, and the shipping cost should be borne by the buyer.
Due to the buyer's personal damage, we can not return.
Please contact us at [email protected] As the items sold are private, all returns will be destroyed and will not be repackaged and resold. We will complete the return process through the following steps.
- Product defect problem
- Contact customer service
- Customer provides pictures or video evidence
- We confirm the audit with the manufacturer
- Customer service contact the customer to confirm whether you can return the goods
- Customer returns goods (parts packed)
- We acknowledge the returned products we received
- We send you a new product or refund or Store Credit
Refund notification: Once your refund request has been approved, we will complete the refund process in 1-3 working days and notify you by email, and the refund will be received within 7-10 working days. Please note that the arrival time of the refund may be delayed by the processing speed of the bank or payment method.
If you have any questions about the refund policy or need further assistance, please feel free to contact our customer service team at [email protected]. Thank you for choosing our website, we will be happy to provide you with quality goods and services!